At Scottish Recovery Network (“SRN”), we pride ourselves on our commitment to protecting your privacy. We want you to know how we will collect, use and disclose the personal data you provide to us.
Please note that Headings are included in this Policy for convenience only and shall not affect the construction or interpretation of this Agreement.
Collecting Your Data
‘Personal data’ is any data that can be used to identify you as an individual. The Company collects ‘personal data’ about you only with your full knowledge in conjunction with:
- Registering with our website;
- posting a story to our website;
- a request for information; or
- using the Contact Us features of the website
If you require further information on your rights under the Data Protection Act please contact the Information Commissioner. Further details can be found by visiting https://www.gov.uk/data-protection/the-data-protection-act
Using Your Data
It is the company's policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry. We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:
- Update you as to the status of your story;
- inform you about progress of your story before publication;
- alert you to important revisions or updates about your story and /or the Write to Recovery website and project;
- responding to your enquiries; and
- ensure that you are properly registered to receive technical support.
In addition to the above uses we may also use your personal data for the following purposes and direct marketing (‘Additional Purposes’):
- To tell you about additional SRN products and services;
- to tell you about new SRN products and services;
- to tell you about new products and/or services from other carefully-screened organisations that SRN feels may be of interest to you (we carefully screen and then select such organisations only when we are satisfied that their products and/or services are likely to be of interest to you).
Aggregate data is general data about groups of customers and does not identify individual customers. SRN may combine your data with that of other individuals to create aggregate data which we will use to improve our products & services and develop new ones. For example, we may tell a third party how many people used a certain service, but not that you personally used a specific service.
The Company uses a variety of Web technologies on our websites. Among these are cookies, which are pieces of information that our websites provide to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customise your visit to our website by recognising you when you return. Cookies cannot be used to see any other data on your computer, nor can they determine your e-mail address or identity.
Disclosing Your Data
SRN may also transfer personal data to SRN-affiliated companies in other countries. These may be outside the European Economic Area and may not have adequate laws that protect the rights and freedoms of data subjects in relation to the processing of personal data. Where this is done, SRN shall take necessary steps to adequately protect the information transferred. BY SUPPLYING PERSONAL DATA TO SRN, YOU CONSENT TO ANY SUCH TRANSFER.
It is SRN's policy that you are kept in control of the ways in which we use your personal data. All SRN communications, in whatever medium, that involve the recording of personal data for these Additional Purposes include a short section that allows you to indicate your preferences with respect to the use of that personal data. You can choose whether or not you wish to receive additional information or promotional offers from SRN.
Data Collected by Telephone
In the event that you submit your personal details by telephone, please note that SRN may monitor or record your call for one or more of the following purposes:
- To provide evidence of your order or transaction with us
- To ensure that we comply with relevant regulatory procedures
- To see that quality standards or targets are being met
- In the interests of national security to prevent or detect crime or to investigate the unauthorised use of a telecommunications system
- To secure the effective operation of our telecommunications system
Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. SRN shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.
From time to time, SRN may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via SRN's website, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification.
As an SRN customer, we may also use your contact information to inform you of other products or services we think might interest you. However, if you do not wish to be contacted for promotional purposes, you can “opt out” when SRN collects your information. Alternatively, you can update or correct your personal or business information relating to your SRN account by contacting us by post or e-mail.
Please note that your contact preferences only apply to SRN contacting you for marketing purposes. We may still need to communicate with you regarding your use of our products and services including the SRN website. These communications may include service messages, subscription renewal notices, critical notices or legally mandated notices.
In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the SRN website 30 days before the changes take effect.
Email to: firstname.lastname@example.org;
Telephone to: 0141 240 779
Post to: Scottish Recovery Network, 6th Floor, Standard Buildings, 94 Hope Street, Glasgow, G2 6PH
Please be sure to include your mailing address if you would like us to send you any written materials. The Company reserves the right to take reasonable steps to verify any requests for personal information it receives.
If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond promptly.
This website is owned and operated by Scottish Recovery Network whose address is: 6th Floor, Standard Buildings, 94 Hope Street, Glasgow, G2 6PH, UK and by third parties acting on our behalf. SRN is a trading entity of Penumbra, a company limited by guarantee registered in Scotland under company number SC149774 whose registered office is at Norton Park, 57 Albion Road, Edinburgh EH7 5QY, UK. Penumbra is regulated by the Office of the Scottish Charity Regulator with Scottish Charity Number SC010387